Support
Feel free to reach out anytime for any type of support.
Before submitting the ticket
Make sure that you are running the latest version of the theme.
Make sure that you have deeply checked the theme's documentation and try to search for public tickets in case someone else has asked the same question before.
Please watch the Template Introduction, folder structure, and customization videos to see if you get the answer.
While submitting the ticket
Please be as specific as possible when starting a new ticket. It really helps us to identify the root of your problem when you provide a link to your site, a screenshot of your error message, a snippet, or all of the above.
After submitting the ticket
Normally, we will get back to customers in 12-24 hours on normal business days.
The tickets will be prioritized as they come to us, first come first serve basis.
Note:
We solely focus on delivering the UI interface and do not offer support for functionalities beyond the product scope. If any additional service, like a fake backend or other, is provided for customer convenience and faster integration, the customer advises making a change as per their needs.
If you have specific features in mind, feel free to submit a feature request. We'll assess its feasibility, and if deemed appropriate, we'll consider including it in the next version release.
Additionally, we offer a fee-based service tailored to meet our customers' individual requirements and preferences.
Support
Please submit your ticket to https://codedthemes.support-hub.io. We would love to hear from you anytime.
Last updated