Please note that our support is limited only for those who have purchased our item
Make sure that you are running the latest version of theme.
Make sure that you deeply checked theme's documentation and try to search for public tickets in case of someone else asked the same question before.
Please watch theme introduction, folder structure and customization videos[If available] to see if you get the answer.
While submitting the ticket.
Please be as specific as possible when starting a new ticket, it really helps us to identify the root of your problem when you provide a link to your site, a screenshot of your error message, snippet or all of the above.
After submitting the ticket(ie. comment).
Normally, we will get back to customers in 12-24 hours in business day.
The older tickets will be the first priority. So after you create the ticket, if possible, please do not reply to the ticket if our team hasn't replied to you yet because it will update your ticket response date to sooner and the priority will be lower. This might cause the delay replying.