> For the complete documentation index, see [llms.txt](https://codedthemes.gitbook.io/mantis/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codedthemes.gitbook.io/mantis/v3.2.0/support.md).

# Support

## Before submitting the ticket

1. Make sure that you are running the latest version of the theme.
2. Make sure that you deeply checked the theme's documentation and try to search for public tickets in case of someone else asked the same question before.
3. Please watch Template Introduction, folder structure, and customization videos to see if you get the answer.

## While submitting the ticket

Please be as specific as possible when starting a new ticket, it really helps us to identify the root of your problem when you provide a link to your site, a screenshot of your error message, snippet, or all of the above.

## After submitting the ticket

* Normally, we will get back to customers in 12-24 hours on normal business days.
* The tickets will prioritize as came to us, first come first serve basis.

## Note:

* We solely focus on delivering the UI interface and do not offer support for functionalities beyond the product scope. If any additional service like fake backend or other, is provided for customer convenience and faster integration, customer advise to make change as per his needs.
* If you have specific features in mind, feel free to submit a feature request. We'll assess its feasibility, and if deemed appropriate, we'll consider including it in the next version release.
* Additionally, we offer a fee-based service tailored to meet our customers' individual requirements and preferences.

## Support

Please submit your ticket to [https://codedthemes.support-hub.io](https://codedthemes.support-hub.io/). We would love to hear from you anytime.


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