> For the complete documentation index, see [llms.txt](https://codedthemes.gitbook.io/mantis/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://codedthemes.gitbook.io/mantis/v3.0.0/support.md).

# Support

### Please note that our support is limited only to those who have purchased our item.

We are trying our best to let Mantis run as it should be (ie. like DEMO SITE). But we CAN NOT provide any customization on the theme. Thank you so much!

## Before submitting the ticket

1. Make sure that you are running the latest version of the theme.
2. Make sure that you deeply checked the theme's documentation and try to search for public tickets in case of someone else asked the same question before.
3. Please watch Template Introduction, folder structure, and customization videos to see if you get the answer.

## While submitting the ticket

Please be as specific as possible when starting a new ticket, it really helps us to identify the root of your problem when you provide a link to your site, a screenshot of your error message, snippet, or all of the above.

## After submitting the ticket

* Normally, we will get back to customers in 12-24 hours on normal business days.
* The tickets will prioritize as came to us, first come first serve basis.

## Support

Please submit your ticket to [https://codedthemes.support-hub.io](https://codedthemes.support-hub.io/). We would love to hear from you anytime.


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